Question 1

How do I register?

Accepted Answer

Click “Sign In” on the top right corner of your league portal. 
Register is below the Login fields. 
Once you click Register, complete the required information and click Register under the form.

Question 2

How do I find the game I want to watch?

Accepted Answer

On your league portal, in the main menu, click GAMES, then Live, Upcoming or OnDemand.
You will be taken to the Games page, where you can find your team’s game. Use the left hand navigation to sort through Upcoming, Live and OnDemand games. 
If you Favorite your team, click your team under Favorites in the left hand menu to quickly bring up all of your team’s games.

Question 3

How do I Favorite my team?

Accepted Answer

Once logged in, when you click into a game card to watch a game, there are stars next to each team name. 
Click the star next to your chosen team(s) and it will be saved in Favorite.

Question 4

How do I watch from a mobile device?

Accepted Answer

Simply enter your location’s streaming portal URL into your mobile device.
You can also go to GoDog.tv and click your league’s portal icon.

Question 5

What if I forgot my password?

Accepted Answer

On your venue’s streaming portal home page, click Sign In on the top right corner, then select the "Forgot Your Password?" link. You’ll receive a link in your email to reset your password.

Question 6

How many days are games archived?

Accepted Answer

It depends on the model your organization launched.
If games are free to all users, games will be available for 30 days.
If games are launched as a subscription model to users, games will be available for 10 days in Basic and 30 days in Premium.

Question 7

Why does the audio seem low?

Accepted Answer

Most leagues set audio to normal levels. Some leagues prefer to have it set low, to hear the ambient sounds of the game. Each each is different. The audio is set to your league admin’s preference.

Question 8

Can my league or school get GoDog GameStream?

Accepted Answer

Feel free to set up a demo at https://calendly.com/godogsports
You can also fill out this form for a quick quote https://www.godog.tv/add-your-location  
You can also have someone from your facility send us an email at support@godogsports.com and we’ll reach out!

Question 9

What if I still need help?

Accepted Answer

For portal and streaming questions, please contact GoDog Sports at support@godogsports.com.
For scheduling questions, please contact your venue representative.

Question 10

Why isn't last year's login and password working?

Accepted Answer

Each year all users will need to register with your league's portal for the upcoming season. The prior season's login and password will not be stored.

Question 11

Why isn't my game on the Upcoming or Live Games list?

Accepted Answer

If power to the cameras or Internet at the league is turned off, the camera won’t send a feed to your league portal. 
The GoDog team will receive a system alert and contact the league to check power. The game card will be removed until power is restored. Maintaining power to the camera and Internet is the only factor out of our control and we work hand-in-hand with league admins to help ensure power is a top consideration at the league.

GoDog Support FAQ